Careers
Are you passionate about hospitality and ready to take your career to the next level?
Front Desk Officer
Want to be part of our team?
Benefits & Requirments
- Greet guests at the dock and contribute to creating a memorable welcome experience at the resort.
- Handle check-in and check-out formalities, registering arrivals and departures.
- Record all reservation operations, accommodations, room allocations, service charges, departures, and any additional services in the Opera hotel management system.
- Respond to guest requests throughout their stay and provide support and solutions for special requirements.
- Promote all services and products available at the resort to ensure guests have the best experience possible.
- Provide prompt and accurate information regarding the operating hours of facilities (restaurants, bars, pool, spa), transfers to and from the resort, special programs, and events taking place at the resort.
- Prepare activity reports, fiscal reports, and end-of-day closings (audit), ensuring the reconciliation of payments and amounts received.
- Collaborate with the sales department and other operational departments to respond to guest requests and ensure all inquiries are addressed and resolved.
- Escort guests to their rooms if necessary and assist with luggage transportation if needed.
- You are open, hospitable, always smiling, kind, and prompt.
- You are organized, detail-oriented, and comfortable with technology.
- You work well under pressure and have strong multitasking abilities.
- You are patient, communicate easily, and can provide polite answers even to the most challenging questions.
- You have experience with a hotel management system, preferably Opera or Fidelio.
- You are capable of interacting with all types of people, you get over things quickly and move on easily.
- We are located on an island in the heart of the Danube Delta Biosphere. The only way to reach us is by water or air. For convenience, all employees live at the resort, with accommodation and meals provided.
- We work flexible shifts and accumulate free days for travel. We are a community, united by a passion for excellence and a desire to offer unique and memorable experiences to our guests.
- We work with dedication, and in our free time, we organize recreational activities with colleagues.
Convinced?
Let’s get to know each other!
Reservations Agent
Central Office in Bucharest
Benefits & Requirments
✨ Our passion is excellence in hospitality. Our enthusiastic team is committed to delivering excellence in everything we do and creating memorable experiences for every guest.
Your Role
You will be responsible for processing reservations promptly, following the Lebăda Luxury Resort & Spa standards.
You will handle inquiries regarding reservations in a friendly and professional manner.
Key Responsibilities
✔️ Answer all telephone calls and emails related to reservations with clear and professional communication.
✔️ Provide accurate information regarding room availability and other requested details.
✔️ Manage guest requests via phone or email, including booking confirmations, payment processing, special requests, modifications, cancellations, hotel emergencies, and transfers for traveling guests.
✔️ Assist other departments such as Sales and Front Desk with reservation-related inquiries.
✔️ Due to the cyclical nature of the hospitality industry, employees may be required to work various shifts to reflect the business needs of the resort.
About You
✔️ Excellent communication and interpersonal skills
✔️ Strong analytical skills, attention to detail, and organizational abilities
✔️ Proficiency in reservation software, preferably Opera / Fidelio
✔️ Positive attitude and a strong commitment to exceptional customer service
✔️ Fluent in Romanian and English
✔️ Previous experience in similar roles or the hospitality industry is a plus
What We Offer
🌍 You will work at our central office in Bucharest with occasional travel to the resort in the Danube Delta.
📈 We are a young and rapidly growing company that offers career development and learning opportunities for those dedicated to hospitality.
📩 Are you ready to join us? Let’s meet!
Apply here or contact us directly at hr@newlebadaresort.com
Convinced?
Let’s get to know each other!