Careers
Are you passionate about hospitality and ready to take your career to the next level?
Front Desk Officer
Want to be part of our team?
Benefits & Requirments
- Greet guests at the dock and contribute to creating a memorable welcome experience at the resort.
- Handle check-in and check-out formalities, registering arrivals and departures.
- Record all reservation operations, accommodations, room allocations, service charges, departures, and any additional services in the Opera hotel management system.
- Respond to guest requests throughout their stay and provide support and solutions for special requirements.
- Promote all services and products available at the resort to ensure guests have the best experience possible.
- Provide prompt and accurate information regarding the operating hours of facilities (restaurants, bars, pool, spa), transfers to and from the resort, special programs, and events taking place at the resort.
- Prepare activity reports, fiscal reports, and end-of-day closings (audit), ensuring the reconciliation of payments and amounts received.
- Collaborate with the sales department and other operational departments to respond to guest requests and ensure all inquiries are addressed and resolved.
- Escort guests to their rooms if necessary and assist with luggage transportation if needed.
- You are open, hospitable, always smiling, kind, and prompt.
- You are organized, detail-oriented, and comfortable with technology.
- You work well under pressure and have strong multitasking abilities.
- You are patient, communicate easily, and can provide polite answers even to the most challenging questions.
- You have experience with a hotel management system, preferably Opera or Fidelio.
- You are capable of interacting with all types of people, you get over things quickly and move on easily.
- We are located on an island in the heart of the Danube Delta Biosphere. The only way to reach us is by water or air. For convenience, all employees live at the resort, with accommodation and meals provided.
- We work flexible shifts and accumulate free days for travel. We are a community, united by a passion for excellence and a desire to offer unique and memorable experiences to our guests.
- We work with dedication, and in our free time, we organize recreational activities with colleagues.
Convinced?
Let’s get to know each other!
Concierge Agent
Want to be part of our team?
Benefits & Requirments
At Lebăda Luxury Resort & SPA, the only 5-star resort in the heart of the Danube Delta, hospitality is our passion.
We are committed to creating unforgettable experiences for our guests – and now, we are looking for a Concierge Agent to join our team and become the soul of our resort.
Your Role
You will be the first smile and the final memory guests take with them. As Concierge Agent, you will deliver personalized services and experiences that make every guest feel truly special.
Key Responsibilities
✔️ Warmly welcome all guests and offer professional, courteous assistance.
✔️ Handle guest inquiries, requests, and reservations for activities, transfers, and special services.
✔️ Recommend authentic experiences and local attractions in the Danube Delta.
✔️ Coordinate with other departments to ensure flawless guest experiences.
✔️ Manage last-minute requests with efficiency and grace.
About You
✔️ Excellent communication skills and a naturally welcoming attitude.
✔️ Strong problem-solving skills and attention to detail.
✔️ Proficiency in English (knowledge of other languages is an advantage).
✔️ Previous experience in Concierge, Guest Relations, or Front Office roles is a plus.
✔️ Passion for hospitality and creating memorable guest experiences.
What We Offer
🏡 Free accommodation within the resort
🍴 Three delicious meals daily provided by our chefs
💼 Attractive salary package
🌅 A spectacular work environment surrounded by nature
📈 Opportunities for career growth and personal development
📍 Location: Lebăda Luxury Resort & SPA – Danube Delta, Romania
📩 Ready to join an extraordinary team?
Apply now by sending your CV to hr@newlebadaresort.com
Convinced?
Let’s get to know each other!