Careers

What You Will Do:

• Greet guests at the dock and contribute to creating a memorable welcome experience at the resort.
• Handle check-in and check-out formalities, registering arrivals and departures.
• Record all reservation operations, accommodations, room allocations, service charges, departures, and any additional services in the Opera hotel management system.
• Respond to guest requests throughout their stay and provide support and solutions for special requirements.
• Promote all services and products available at the resort to ensure guests have the best experience possible.
• Provide prompt and accurate information regarding the operating hours of facilities (restaurants, bars, pool, spa), transfers to and from the resort, special programs, and events taking place at the resort.
• Prepare activity reports, fiscal reports, and end-of-day closings (audit), ensuring the reconciliation of payments and amounts received.
• Collaborate with the sales department and other operational departments to respond to guest requests and ensure all inquiries are addressed and resolved.
• Escort guests to their rooms if necessary and assist with luggage transportation if needed.

About You:

• You are open, hospitable, always smiling, kind, and prompt.
• You are organized, detail-oriented, and comfortable with technology.
• You work well under pressure and have strong multitasking abilities.
• You are patient, communicate easily, and can provide polite answers even to the most challenging questions.
• You have experience with a hotel management system, preferably Opera or Fidelio.
• You are capable of interacting with all types of people, you get over things quickly and move on easily.

What We Offer:

• We are located on an island in the heart of the Danube Delta Biosphere. The only way to reach us is by water or air. For convenience, all employees live at the resort, with accommodation and meals provided.
• We work flexible shifts and accumulate free days for travel.
We are a community, united by a passion for excellence and a desire to offer unique and memorable experiences to our guests.
• We work with dedication, and in our free time, we organize recreational activities with colleagues.

We are a young company in full expansion and offer learning and career development opportunities for all those dedicated to hospitality.